Fairmont Copley Plaza Hotel Review
We interrupt the regular technical discussions to present you with a warning about a hotel in which you shouldn’t stay if going to Boston, MA.
The Fairmont Copley Plaza Hotel is the kind of hotel in New England that is trying to copy everything hotels in England did… 20 years ago. Hotels in good locations in England used to be expensive, have an arrogant staff, and keep their old buildings as dirt as possible. Check all those for the Fairmont Copley Plaza. Let’s get the positives out of the way quickly: the Copley Plaza has a great location and… that is it. I couldn’t think of anything else.
My terrible experience started even before arriving. Because I was in a business trip for a conference in downtown Boston, and would arrive only in the morning of the second day of my reservation, I suspected a problem might happen. Despite making a reservation on February for a stay during April, I called a week earlier to confirm that both my room would be available if arriving in the morning of the day after the beginning of the reservation, and that the room would have 2 queen bed rooms, since the reservation had a strange “1 queen bedroom minimum” in the room description. The person on the other side said that this would be no problem. I should have understood it meant they would have no problem taking the money from a reservation starting on a Monday, even if I arrived early on Tuesday. I arrived to uncover they had available only a room with a single bedroom. First time ever this happened to me since first using a hotel in the United States on 1993. Worse: I called to check, and they didn’t even care. The staff just kept repeating excuses, and when I finally said I would find another place, they offered the “solution” of adding another bed to the room. I thought that would solve the problem. Until I saw the room. It makes rooms of hotels in Europe look big. That is not a compliment to the hotels in Europe!
Now, if that was all, I would compensate the great location with the downside of having a small room, and shut up. Problem is: this already expensive hotel, keeps adding to be bad experience. Let’s ignore the fact that Internet is not included, and you pay for a very poor connection, or pay more for a decent connection. And let’s accept that this is an old hotel without parking space, charging more for the valet parking per day than the car rental company. Finally, there is no way the staff can clean the place: it is simply time to repaint, replace the carpets, and do the kind of maintenance that one expects from hotels every 10 years, and this one probably is missing for 30 years already. It was mid-April, and I set the room air conditioning to 65 degrees Fahrenheit (about 18 Celsius). The room temperature would be at 78F (~26C) several hours later. Now, prepare for what the reception told me when I asked them again about the possibility of moving to another room: “It is colder outside, and you can just open the window“. This is a Nobel Prize of Physics wasted in a hotel reception. I really needed someone to tell me about thermodynamic principles like these: creating a transfer surface between a larger colder space and a smaller closed room would make the latter colder. I just got happy that I wasn’t in the hotel in the middle of the summer. Because this “solution” also avoided another problem: the noisy air conditioning. Hard to describe in a blog without sound.
The last straw: this is a hotel that, like most nowadays, try to extract that last penny from the visitors using the TV. The free channels are impossible to watch. Fine, because I don’t usually watch TV in hotels anyway. Problem is that in this trip I took my family with me, combining a business trip with visits of one of my daughters to the colleges in the Boston area. And let’s remind those 3 in blog’s audience that the young people from Seattle have their bodies 3 time zones backward from Boston. So, when they arrive from a day of activities at 11:10pm, they still feel like it is 8:10pm, and browsing the TV channels is not something farfetched. Having an open channel showing porn content at this time is what is incredible. Shouldn’t they charge for that?
Summary: The Fairmont Copley Plaza Hotel in Boston, MA is a hotel in which you shouldn’t ever stay. Better avoid risky experiences and stay in some chain hotel, like the Westin just across the street.